We hope that you will refer future accounts to us.  When you do, there are some things you can do to make our association mutually profitable and effective:

• When a debtor calls you as the result of a MAD collector’s efforts, refer the debtor back to MAD to make payment arrangements.

• If a payment is made to you directly on an account referred to us, let us know immediately.  This will enable us to keep our records up to date and ensure that your debtor is given credit for payment.  Also, if we are unaware of direct payments, we could be accused of harassment under the federal Fair Debt Collection Practices Act when we continue to contact the debtor for payment.  We are, of course, entitled to a full fee even if the payment is made directly to you since we have done the job that you asked us to do.

• Requests for frequent progress reports impede rather than enhance collection production.  Though we will do our best to keep you updated on the status of your accounts, it is to your advantage to limit requests to specific needs.  This will permit us to bring the collection of your accounts to a speedy conclusion.  We are as anxious to collect as you are to have us collect, since that is how we earn our fee.

• We will remit to you at least once every 30 days unless you make some other arrangement with us.

• If you request it, we will return accounts to you.  If, however, we have been successful in setting up a payment schedule or in partially collecting an account, we will expect to be reasonably compensated for the work we have done.

• We are your representative and want to work closely with you.  If you have any questions about our work, fell free to discuss them with us.